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Community Support Services - 211 San Joaquin | Get Connected. Get Help.

Community Support Services

Agency: KAISER PERMANENTE NORTHERN CALIFORNIA

  • Description:

    Offers medically appropriate and cost-effective alternative services or settings to those covered under the Medi-Cal State Plan. Help address members with complex needs and who are facing difficult life and health circumstances.

    Kaiser offers these Community Supports:​

    • Housing Transition Navigation Services: Assistance to obtain housing, including help with searching for housing or completing applications if appropriate and authorized by Kaiser.
    • Housing Deposits: Provides one-time help with security deposits, first month's rent or utilities.
    • Housing Tenancy and Sustaining Services: Assistance to help residents maintain safe and stable housing once it is secured.
    • Short-Term Post Hospitalization Housing: Provides a place for those without a residence and with high medical or behavioral health needs to recover after a hospital or facility stay.
    • Recuperative Care (Medical Respite): Short-term housing for those recovering from an injury or illness who no longer need hospitalization.
    • Medically Tailored Meals/Medically-Supportive Food: Home-delivered mails tailored to members' dietary needs.
    • Sobering Center: Alternate short-term location for those under the influence in public to sober instead of being taken to emergency services or jail.
    • Asthma Remediation: Changes to the home to reduce environment or asthma-related triggers for members.
    • Environmental Accessibility Adaptations (Home Modifications): Changes to the home help the individual function independently and avoid nursing facility care.
    • Day Habilitation Programs: Provide members with self-help, social, and adaptive skills to live successfully in a natural environment.
    • Personal Care and Homemaker Services: Provide individuals needing help with daily activities such as bathing, dressing, feeding, housekeeping, or grocery shopping.
    • Respite Services: Short-term services provide relief to caregivers by offering occasional temporary supervision.
    • Nursing Facility Transition/Diversion to Assisted Living Facilities: Help members live in the community and avoid nursing facility stays when possible.
    • Community Transition Services/Nursing Facility Transition to a Home: Help members transition from licensed facilities to private residences by covering nonrecurring setup expenses to support community living and avoid further institutionalization.
  • Phone:

    Email: National-Media-Relations@kp.org
    Website: https://healthy.kaiserpermanente.org/northern-california/shop-plans/medicaid/calaim-programs

    Program Hours

  • Hours: Mon: 8:30am - 5pm; Tue: 8:30am - 5pm; Wed: 8:30am - 5pm; Thu: 8:30am - 5pm; Fri: 8:30am - 5pm; - (Website accessible at any time Office is closed on New Year's Day, Martin Luther King Jr's Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.)
  • Location(s)

    Manteca - Manteca Medical Center - West Yosemite Avenue

    • Accessibility: Fully accessible to individuals using mobility aids
    • Address: 1777 West Yosemite Avenue, Manteca, CA 95337

    Tracy - Tracy Medical Center - West Grant Lane Road

    • Accessibility: Fully accessible to individuals using mobility aids
    • Address: 2185 West Grant Lane Road, Tracy, CA 95377

    Stockton - Stockton Medical Center - West Lane

    • Accessibility: Fully accessible to individuals using mobility aids
    • Address: 7373 West Lane , Stockton, CA 95210

    Program Delivery

    • Eligibility: To qualify, be an active Medi-Cal Kaiser member and meet one of the following requirements: • Adults and their Families Experiencing Homelessness • Adults At Risk for Avoidable Hospital or Emergency Department (EDO) Utilization (formerly “High Utilizers) • Adults with Serious Mental Health and/or Substance Use Disorder (SUD) Needs • Individuals Transitioning from Incarceration (some Whole Person Care (WPC) counties) • Adults with Intellectual or Developmental Disabilities (I/DD) • Pregnant or Postpartum Adults • Adults and Families Experiencing Homelessness • Adults at Risk for Avoidable Hospital or ED Utilization • Adults with Serious Mental Health and/or SUD Needs • Adults with Intellectual or Developmental Disabilities (I/DD) • Pregnant or Postpartum Adults • Adults Living in the Community and At Risk for Long Term Care (LTC) Institutionalization • Adults Nursing Facility Residents Transitioning to the Community • Adults without Dependent Children/Youth Living with Them Experiencing Homelessness • Children and Youth Populations of Focus • Homeless Families or Unaccompanied Children/Youth Experiencing Homelessness • Children and Youth At Risk for Avoidable Hospital or ED Utilization • Children and Youth with Serious Mental Health and/or SUD Needs • Children and Youth Enrolled in California Children’s Services (CCS) or CCS Whole Child Model (WCM) with Additional Needs Beyond the CCS Condition • Children and Youth Involved in Child Welfare • Pregnant or Postpartum Youth • Pregnant and Postpartum Individuals At Risk for Adverse Perinatal Outcomes who are subject to racial and ethnic disparities • Individuals Transitioning from Incarceration
    • Languages: English and Spanish. Additional languages are provided via a translation service.
    • Application Process: Call or visit website for assistance
    • Program Fees: No fees for eligible individuals. Fees vary by program. Call or check website for details
    • Required Documents: Medi-Cal card and Kaiser number or card
    • Service Area

    • Defined Coverage Area: San Joaquin County