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Enhanced Care Management (ECM) - 211 San Joaquin | Get Connected. Get Help.

Enhanced Care Management (ECM)

Agency: VYNCA

  • Description:

    Helps Medi-Cal members access the healthcare and social services they need, offering extra support to ensure they receive the right care and services.

    Services include:

    • Care Coordination: A Lead Care Manager provides a central point of contact for all medical, behavioral, dental, and long-term services and supports.
    • Person-Centered Planning: Care plans are individualized and tailored to the member's needs and goals.
    • Community-Based Support: Connects members to community and social services, such as housing assistance, healthy meals, and support for transitioning between care settings.

    Sign up online at www.vyncacare.com/enhanced-care-management

    • Phone:

    Email: hello@vyncacare.com
    Website: https://www.vyncacare.com/enhanced-care-management

    Program Hours

  • Hours: Mon: 8:30am - 5pm; Tue: 8:30am - 5pm; Wed: 8:30am - 5pm; Thu: 8:30am - 5pm; Fri: 8:30am - 5pm;

    • Location(s)

    VYNCA - San Francisco

    • Accessibility: Fully accessible to individuals using mobility aids
    • Address: 548 Market Street, San Francisco, CA 94104

    Program Delivery

    • Eligibility: To qualify, must be enrolled in Medi-Cal and meet certain criteria based on your health and social needs. Some common qualification factors: *Chronic Health Conditions: You may qualify if you have multiple chronic conditions such as diabetes, heart disease, or asthma. *Behavioral Health Needs: Individuals with mental health or substance use challenges may be eligible for ECM services. *High Risk of Health Issues: If you have frequent hospital visits, emergency room stays, or are at risk for serious health problems, you may be eligible. *Social Needs: People who face challenges like homelessness, lack of stable housing, food insecurity, or difficulty accessing care may qualify. *Referral: In many cases, a doctor, nurse, or social worker may refer you to ECM services based on your needs.
    • Languages: Other languages available through the language line, English
    • Application Process: Telephone call, by referral from primary healthcare provider, or sign up online at www.vyncacare.com/enhanced-care-management
    • Program Fees: Free; Accepts Medi-Cal (Medicaid)
    • Required Documents: Medi-Cal card

      • Service Area

    • Defined Coverage Area: N/A