Skip to main content
PSPS PG&E Claims - 211 San Joaquin | Get Connected. Get Help.

PSPS PG&E Claims

Agency: PACIFIC GAS & ELECTRIC COMPANY (PG&E)

  • Description:

    Offers compensation to customers impacted by PG&E Public Safety Power Shutoff (PSPS) event. Customers can file a claim for property damage, personal injury, lost wages, business losses, miscellaneous loses (car rental, hotel cost, restaurant cost) and food spoilage.

    To start a claim, visit PG&E Claims

    Time and evaluation of claims is based on information provided and the complexity of the incident. Estimate process can take up to 30 days or more.

    Visit PG&E Access Assistance and Resource for Food Replacement, Hotel Accommodations and Discounts and Transportation

    • Phone:

    Email: ClaimDocs@pge.com
    Website: www.pge.com/claims

    Program Hours

  • Hours: Mon: 7am - 7pm; Tue: 7am - 7pm; Wed: 7am - 7pm; Thu: 7am - 7pm; Fri: 7am - 7pm; Sat: 8am - 5pm;

    • Location(s)

    PG&E Claims - Oakland

    • Accessibility: Fully accessible to individuals using mobility aids
    • Address: 300 Lake Side Drive, Oakland, CA 94612

    Program Delivery

    • Eligibility: Customers experiencing financial losses due to a Public Safety Power Shutoff (PSPS) event
    • Languages: English
    • Application Process: Complete the following steps to submit your PG&E claim online: -Complete online claim form at www.pge.com/claims. -Email any additional supporting documents, as we instruct, to ClaimDocs@pge.com. -Include your claim number in the subject line so that our system can identify your claim. Can download, complete, and mail, fax (925-459-7326), or email (lawclaims@pge.com) claims forms. Customer should not submit both an online and paper claim. Submitting online is the fastest way to get your claim evaluated.
    • Program Fees: Free
    • Required Documents: PG&E account information and Supporting documents of sustained loses: *Property Damage: Detailed repair estimates; Detailed repair invoices; Purchase receipts; Appraisals; Photographs; Rental receipts *Personal Injury: Date of Birth; Gender; Treatment bills; Treatment records; Prescription receipts *Los Wages: Amount of time off; Employer's verification; Payroll stubs *Business Losses: Tax records; Bank statements; Payroll records; Revenue statements; Expense statements; Sales receipts *Miscellaneous Losses: Hotel receipts; Restaurant receipts; Car rental receipts *Food Spoilage: Itemized purchase receipts; Itemized list of cost and type of food; List to identify if items were frozen or refrigerated; Photographs

      • Service Area

    • Defined Coverage Area: San Joaquin County