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California Adult Protective Services (APS) Hotline - 211 San Joaquin | Get Connected. Get Help.

California Adult Protective Services (APS) Hotline

Agency: CALIFORNIA DEPARTMENT OF SOCIAL SERVICES (CDSS)

  • Description:

    Helps elder adults and dependent adults who are disabled, when these adults are unable to meet their own needs, or are victims of abuse, neglect, or exploitation.

    Investigates reports of abuse of elders and dependent adults who live in private homes, apartments, hotels, or hospitals, or who are, or soon will be, experiencing homelessness.

    Types of Abuse:

    • Physical: Hitting, kicking, burning, dragging, over or under medicating
    • Sexual Abuse: Unwanted sexual contact, sexual exploitation, forced viewing of pornography
    • Abandonment: Desertion or willful forsaking by anyone having responsibility for care
    • Isolation: Preventing the individual from receiving mail, telephone calls, visitors
    • Financial: Theft, misuse of funds or property, extortion, duress, fraud
    • Neglect: Failure to provide food, clothing, shelter, or health care for an individual under one’s care when the means to do so are available.
    • Self-neglect: Failure to provide food, clothing, shelter, or health care for oneself.
    • Mental suffering: Verbal assaults, threats, causing fear.
    • Abduction: Removal from this state and restraint from returning to this state of any elder of dependent adult.

    • Phone:

    Email: piar@dss.ca.gov
    Website: https://cdss.ca.gov/inforesources/adult-protective-services

    Program Hours

  • Hours: 24 hours a day, 7 days a week, 365 days a year

    • Location(s)

    CDSS Main Office - Sacramento

    • Accessibility: Potential limitations to access – call for information
    • Address: 744 P Street, Sacramento, CA 95814

    Program Delivery

    • Eligibility: Must be 60 years of age or older or dependent adults between 18-59 years of age that have a physical or mental disability.
    • Languages: Other languages available through the language line, English
    • Application Process: Call the Reporting Hotline. When prompted, enter your 5-digit zip code to be connected to your local county Adult Protective Service agency.
    • Program Fees: Free
    • Required Documents: None

      • Service Area

    • Defined Coverage Area: N/A