Skip to main content
Community Conflict Resolution Unit (CCRU) - 211 San Joaquin | Get Connected. Get Help.

Community Conflict Resolution Unit (CCRU)

Agency: CALIFORNIA STATE CIVIL RIGHTS DEPARTMENT (CRD)

  • Description: Provides alternative dispute resolution for people who live in California experiencing discrimination, hate incidents, or hate crimes. There are no geographic restrictions.

    The Community Conflict Resolution Unit (CCRU) works with communities, and/or local and state public bodies to constructively manage or resolve conflict, minimize or eliminate the potential for violence, reduce or eliminate antagonism within communities, or help them reach mutually acceptable outcomes. CCRU provides assistance only when requested and when initiated due to a hate or discrimination related community dispute, disagreement, or difficulty which impairs the rights of persons in those communities under the Constitutions and laws of the United States or California. 

    Visit https://calcivilrights.ca.gov/disputeresolution/#conflictBody for additional program details 

    Additional mediation services are available  for individuals who have filed a complaint  at https://calcivilrights.ca.gov/complaintprocess/?content=fileComplaint+fileComplaintBody

    • Phone:

    Email: CCRU@calcivilrights.ca.gov
    Website: calcivilrights.ca.gov/disputeresolution/#conflictBody

    Program Hours

  • Hours: Mon: 8am - 5pm; Tue: 8am - 5pm; Wed: 8am - 5pm; Thu: 8am - 5pm; Fri: 8am - 5pm;

    • Location(s)

    Program Delivery

    • Eligibility: Individuals experiencing a hate incident or hate crime
    • Languages: Other languages available on the language line, Amharic, Arabic, Farsi, Hindi, Hmong, Japanese, Khmer (Cambodian), Korean, Spanish, Swahili, Tagalog, Vietnamese, English, Chinese, Persian
    • Application Process: Call, email CCRU@calcivilrights.ca.gov or visit the agency’s website
    • Program Fees: Free
    • Required Documents: None

      • Service Area

    • Defined Coverage Area: N/A