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Arrearage Management Plan (AMP) - 211 San Joaquin | Get Connected. Get Help.

Arrearage Management Plan (AMP)

Agency: PACIFIC GAS & ELECTRIC COMPANY (PG&E)

  • Description: Offers a payment plan option to help qualifying residential customers reduce unpaid balances on their bills. With each on-time payment of current charges, AMP will forgive 1/2 of the eligible debt owed at the time of enrollment. After 12 months on-time payments of monthly current charges, eligible debt will be forgiven up to $8,000.

    To apply or learn more, visit the Arrearage Management Plan (AMP) Program

    Note: If enrolled in AMP, REACH and HEAP payments would only apply to current charges and not towards any debt amount eligible for AMP dept forgiveness. 

    • Phone:

    Website: www.pge.com/amp

    Program Hours

  • Hours: Mon: 7am - 7pm; Tue: 7am - 7pm; Wed: 7am - 7pm; Thu: 7am - 7pm; Fri: 7am - 7pm; Sat: 8am - 5pm;

    • Location(s)

    Program Delivery

    • Eligibility: Must meet eligibility requirements: *PG&E customer for at least 6 months and have made at least one on-time payment *Enrolled in one of PG&E's financial assistance programs: CARE or FERA *Owe at least $500 or more on gas and electric bill or *Owe at least $250 or more on gas bill (applies to gas-only customers) *Be more than 90 days past due
    • Languages: English, French, Chinese, Hmong, Korean, Vietnamese, Russian
    • Application Process: Telephone call or apply online at www.pge.com/amp
    • Program Fees: Call for information or check online at www.pge.com/amp
    • Required Documents: Call for information or check online at www.pge.com/amp

      • Service Area

    • Defined Coverage Area: N/A