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PSPS Vulnerable Customer Status Verification - 211 San Joaquin | Get Connected. Get Help.

PSPS Vulnerable Customer Status Verification

Agency: PACIFIC GAS & ELECTRIC COMPANY (PG&E)

  • Description:

    Helps address the needs of PG&E customers whose life or health would be at risk should their electric or gas service disconnected. Households who have self-certified will receive an in-person visit from a PG&E representative before disconnection. Vulnerable Customer status remains on their PG&E account for 90 days. Extension is available up to one year.

    Disconnection for nonpayment will receive a notice within 48 hours before or at the time of disconnection. Financial assistance programs, service and payment options available for self-certified vulnerable customers who may have fallen behind on their bills due to hardship.

    To self-certify, visit PG&E Vulnerable Customer Status

    • Phone:

    Website: pge.com/vcstatus

    Program Hours

  • Hours: Mon: 7am - 7pm; Tue: 7am - 7pm; Wed: 7am - 7pm; Thu: 7am - 7pm; Fri: 7am - 7pm; Sat: 8am - 5pm;

    • Location(s)

    Stockton - Medical Baseline Program

    • Accessibility: Potential limitations to access – call for details
    • Address: PO Box 8329, Stockton, CA 95208

    Program Delivery

    • Eligibility: PG&E customers and/or household members whose life or health would be at risk should their electric or gas service be disconnected
    • Languages: English
    • Application Process: Go to pge.com/vcstatus to download, complete, and mail application or call to request application.
    • Program Fees: Free
    • Required Documents: Vulnerable Customer Application

      • Service Area

    • Defined Coverage Area: N/A