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PSPS Self-Identified Vulnerable Program (SIV) - 211 San Joaquin | Get Connected. Get Help.

PSPS Self-Identified Vulnerable Program (SIV)

Agency: PACIFIC GAS AND ELECTRIC COMPANY

  • Description:

    Supports those whose health or safety are at risk if their electric or gas service is disconnected and who do not qualify for Medical Baseline.

    Support may include:

    • Proactive outreach and support during Public Safety Power Shutoffs (PSPS), major emergencies and multi-day outages
    • Doorbell rings or a doorhanger from PG&E if you do not respond to previous PSPS notifications
    • Extra notice before power is turned off due to nonpayment
    • Increased levels of support for rebates, discounts, and other programs

    Once enrolled, SIV status will stay on your account for one year. You can apply for a one-year extension every year when it expires.

    To self-certify, visit PG&E Self-Identified Vulnerable Program

    • Phone:

    Website: pge.com/vcstatus

    Program Hours

  • Hours: Mon: 7am - 7pm; Tue: 7am - 7pm; Wed: 7am - 7pm; Thu: 7am - 7pm; Fri: 7am - 7pm; Sat: 8am - 5pm;

    • Location(s)

    Medical Baseline Program - Stockton

    • Address: PO Box 8329, Stockton, CA 95208

    Program Delivery

    • Eligibility: PG&E customers and/or household members whose health or safety would be at risk should their electric or gas service be disconnected.
    • Languages: English
    • Application Process: Telephone call or sign up online at pge.com/vcstatus. Can download, complete, and mail application.
    • Program Fees: No fees
    • Required Documents: Vulnerable Customer Application

      • Service Area

    • Defined Coverage Area: N/A