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Consumer Affairs Branch - 211 San Joaquin | Get Connected. Get Help.

Consumer Affairs Branch

Agency: CALIFORNIA PUBLIC UTILITIES COMMISSION

  • Description:

    Assists consumers with filing complaints, resolving billing issues, addressing power shutoffs or outages, and accessing financial assistance.

    • Phone:

    Email: consumer-affairs@cpuc.ca.gov
    Website: www.cpuc.ca.gov/consumer-support

    Program Hours

  • Hours: Mon: 8am - 5pm; Tue: 8am - 5pm; Wed: 8am - 5pm; Thu: 8am - 5pm; Fri: 8am - 5pm; - (Website accessible Mon-Sun 24 hours. Office is closed on New Year's Day, Martin Luther King Jr's Birthday, President's Day, Cesar Chavez Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and the day after, and Christmas Day.)

    • Location(s)

    San Francisco - CPUC Headquarters

    • Accessibility: Potential limitations to access – call for details
    • Address: 505 Van Ness Avenue, San Francisco, CA 94103

    Program Delivery

    • Eligibility: California residents or businesses
    • Languages: English only
    • Application Process: Call or visit website for details
    • Program Fees: No fees
    • Required Documents: Call or check website for details

      • Service Area

    • Defined Coverage Area: N/A