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Ombudsman Program - 211 San Joaquin | Get Connected. Get Help.

Ombudsman Program

Agency: SAN JOAQUIN COUNTY HUMAN SERVICES AGENCY (HSA)

  • Description:

    Investigates reports of abuse and neglect for residents residing in long-term care facilities such as nursing homes or board and care homes. Identifies and resolve complaints made by or on behalf of facility residents, as well as to provide services to help in safeguarding their health, safety, welfare and rights.

    Ombudsman can help with:

    • Resident right issues
    • Physical abuse and neglect
    • Dietary concerns
    • Financial issues (billing concerns, benefits, financial exploitation)
    • Concerns about physical or chemical restraints
    • Transfer and discharge issues
    • Privacy and confidentiality
    • Witness of Advance Directives in Skilled Nursing Facilities
    • Supporting resident and family councils

    A program of San Joaquin County Aging and Community Services Department.

    • Phone:

    Email: aginginfo@sjgov.org
    Website: www.sjchsa.org

    Program Hours

  • Hours: Mon: 8am - 5pm; Tue: 8am - 5pm; Wed: 8am - 5pm; Thu: 8am - 5pm; Fri: 8am - 5pm;

    • Location(s)

    Stockton - SJC HSA Main Office - East Washington Street

    • Accessibility: Fully accessible to individuals using mobility aids
    • Address: 333 East Washington Street, Stockton, CA 95202

    Program Delivery

    • Eligibility: Adults residing in long-term care residential care facilities.
    • Languages: Other languages available through the language line, English, Spanish
    • Application Process: Telephone call
    • Program Fees: Free
    • Required Documents: None

      • Service Area

    • Defined Coverage Area: San Joaquin County