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TRACER Paratransit Service - 211 San Joaquin | Get Connected. Get Help.

TRACER Paratransit Service

Agency: CITY OF TRACY

  • Description:

    Offers door-to-door paratransit service within the city limits.

    ADA (Americans with Disability Act) Paratransit provides door-to-door, shared ride demand response services for eligible individuals who are unable to use some or all fixed route bus services.

    TRACER Plus On-Demand service provides door-to-door, shared ride demand response for the general public.

    • Phone:

    Email: jayne.pramod@cityoftracy.org
    Website: www.ridetracer.com

    Program Hours

  • Hours: Mon: 7am - 6:30pm; Tue: 7am - 6:30pm; Wed: 7am - 6:30pm; Thu: 7am - 6:30pm; Fri: 7am - 6:30pm; Sat: 9am - 6:30pm; - (Reservation Phone hours: Monday-Friday 8am-6pm; Saturday 10am-4pm Service not available on Sunday, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day)

    • Location(s)

    Tracy - Tracy Transit Station

    • Accessibility: Fully accessible to individuals using mobility aids
    • Address: 50 East 6th Street, Tracy, CA 95376

    Program Delivery

    • Eligibility: TRACER Plus On-Demand: Open to all ADA Tracer Paratransit must be ADA-certify, seniors 65 years of age or older, and/or Medicare and Veterans recipients. Individuals interested in ADA paratransit services must complete an in-person assessment (IPA) eligibility process. Access San Joaquin will inquire about initial information and ask a few questions to help identify the best program for you.
    • Languages: English
    • Application Process: Call for reservation and subscription services can be made for TRACER Plus On-Demand up to 48 hours in advance for ride or use the TransLoc App. Cancel ride if no longer need the service, otherwise will receive a 'No Show/Late Cancellation' letter.
    • Program Fees: Sliding scale; Call for fare information or check online at www.ridetracer.com
    • Required Documents: *Have exact change or bus ticket/pass and ADA Paratransit Rider Certification Application and Physician/Human Services Agency Authorization Form; show ADA card. Call for more information or check website at www.ridetracer.com

      • Service Area

    • Defined Coverage Area: San Joaquin County