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Health Insurance Counseling and Advocacy Program (HICAP) - 211 San Joaquin | Get Connected. Get Help.

Health Insurance Counseling and Advocacy Program (HICAP)

Agency: LEGAL SERVICES OF NORTHERN CALIFORNIA (LSNC)

  • Description:

    Offers free, one-on-one Medicare counseling and advocacy. Counseling is provided by trained volunteer counselors.

    Areas of counseling include:

    • How to appeal denials of coverage
    • Medicare supplemental insurance (Medigap policies)
    • Medicare Advantage Plans
    • Employee and retiree coverage
    • Long-term care insurance
    • Medicare appeals or administrative hearings
    • Legal help and representation, referral services and community education


    • Phone:

    Email: hicap@lsnc.ent
    Website: www.hicapservices.net

    Program Hours

  • Hours: Mon: 9am - 4pm; Tue: 9am - 4pm; Wed: 9am - 4pm; Thu: 9am - 4pm; Fri: 9am - 4pm; - (Office closed Monday-Friday 12noon-1:30pm)

    • Location(s)

    HICAP Site Lodi SSA - Lodi

    • Accessibility: Potential limitations to access – contact the agency for details
    • Address: 1110 West Kettleman Lane, Lodi, CA 95240

    HICAP Site Stockton SSA - Stockton

    • Accessibility: Potential limitations to access – contact the agency for details
    • Address: 4747 Feather River Drive, Stockton, CA 95219

    HICAP Site Manteca SSA - Manteca

    • Accessibility: Potential limitations to access – contact the agency for details
    • Address: 510 Commerce Court, Manteca, CA 95336

    HICAP Site Lolly Hansen Senior Center - Tracy

    • Accessibility: Potential limitations to access – contact the agency for details
    • Address: 375 East 9th Street, Tracy, CA 95376

    HICAP Site Garden Acres Community Center - Stockton

    • Accessibility: Potential limitations to access – contact the agency for details
    • Address: 607 Bird Avenue, Stockton, CA 95215

    Program Delivery

    • Eligibility: Open to: -Persons about to become eligible for Medicare benefits -Persons planning for retirement -Older persons planning the purchase of health insurance -Older persons interested in coverage of future health related costs -Children or other representatives of Medicare beneficiaries
    • Languages: Call for other languages offered, English
    • Application Process: Call to schedule an appointment
    • Program Fees: No fees
    • Required Documents: Medicare card, any other Health Insurance cards, list of prescriptions, and any Medicare related documents you have questions.

      • Service Area

    • Defined Coverage Area: San Joaquin County