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California Relay Service - 211 San Joaquin | Get Connected. Get Help.

California Relay Service

Agency: CALIFORNIA PUBLIC UTILITIES COMMISSION

  • Description:

    Provides trained operators to relay phone conversations between people who are deaf, hard of hearing, or speech-disabled and others.

    Relay services: TTY, Voice Carry Over (VCO), two-line Voice Carry Over (2LVCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Visually Assisted Speech-to-Speech (VA STS), ASCII, Voice, Enhanced Voice Carryover (Captioned Telephone or CapTel), and Remote Conference Captioning (RCC). 

    ​Other services not provided by Relay services, Internet Protocol Relay (IP Relay), Video Relay Services (VRS), and Web CapTel are federally reimbursed services.

    California Relay Services CRS is governed by California Public Utilities Commission (CPUC) Deaf and Disabled Telecommunications Program (DDTP).

    • Phone:

    Email: info@caconnect.org
    Website: https://caconnect.org/relay

    Program Hours

  • Hours: Fri: 8am - 6pm; Thu: 8am - 6pm; Wed: 8am - 6pm; Tue: 8am - 6pm; Mon: 8am - 6pm; - (Sacramento Service Center Hours: Mon-Fri 8am-5pm and Mon-Fri 11:30am-12:30pm. Center closed on New Year's Day, Martin Luther King Jr's Birthday, President's Day, Cesar Chavez Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and the day after, and Christmas Day. Website accessible Mon-Sun 24 hours)

    • Location(s)

    Sacrametno - CTAP Service Center

    • Accessibility: Potential limitations to access – call for details
    • Address: 1610 Arden Way, Sacramento, CA 95815

    Program Delivery

    • Eligibility: Individuals who are deaf or have a serous hearing issue, or are speech disabled
    • Languages: English and Spanish. ASL provided.
    • Application Process: Call for assistance
    • Program Fees: No fees
    • Required Documents: No documents required

      • Service Area

    • Defined Coverage Area: N/A