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California Relay Service (CRS) - DIAL 711 - 211 San Joaquin | Get Connected. Get Help.

California Relay Service (CRS) - DIAL 711

Agency: CALIFORNIA PUBLIC UTILITIES COMMISSION (CPUC)

  • Description:

    Provides specially trained operators to relay telephone conversations back and forth between people who are deaf, hard of hearing, or speech-disabled and all those they wish to communicate with by telephone.

    Relay services: TTY, Voice Carry Over (VCO), two-line Voice Carry Over (2LVCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Visually Assisted Speech-to-Speech (VA STS), ASCII, Voice, Enhanced Voice Carryover (Captioned Telephone or CapTel), and Remote Conference Captioning (RCC). Although not provided through our Relay Service, Internet Protocol Relay (IP Relay), Video Relay Services (VRS), and Web CapTel are also available as federally reimbursed services.

    CRS is governed by California Public Utilities Commission (CPUC) Deaf and Disabled Telecommunications Program (DDTP).

    • Phone:

    Email: info@caconnect.org
    Website: caconnect.org/relay/

    Program Hours

  • Hours: Mon: 8am - 6pm; Tue: 8am - 6pm; Wed: 8am - 6pm; Thu: 8am - 6pm; Fri: 8am - 6pm;

    • Location(s)

    Program Delivery

    • Eligibility: Any person who is deaf or has serious hearing issue, or speech disabled.
    • Languages: English, Spanish
    • Application Process: Call 7-1-1 to be connected
    • Program Fees: Free
    • Required Documents: None

      • Service Area

    • Defined Coverage Area: N/A