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California Telephone Access Program (CTAP) - 211 San Joaquin | Get Connected. Get Help.

California Telephone Access Program (CTAP)

Agency: CALIFORNIA PUBLIC UTILITIES COMMISSION (CPUC)

  • Description: Provides specialized phones and equipment to individuals certified as having difficulty using the telephone. CTAP is a California State mandated program, under governance of the California Public Utilities Commission (CPUC) Deaf and Disabled Telecommunications Program (DDTP). Equipment and some network services are available at no charge to eligible consumers.

    Phones that amplified, with big buttons, are portable, or captioned, and mobile accessories and speech assist equipment are provided.

    • Phone:

    Email: info@caconnect.org
    Website: caconnect.org

    Program Hours

  • Hours: Fri: 8am - 6pm; Thu: 8am - 6pm; Wed: 8am - 6pm; Tue: 8am - 6pm; Mon: 8am - 6pm;

    • Location(s)

    CTAP Service Center - Sacramento

    • Accessibility: Potential limitations to access – call for information
    • Address: 1300 Ethan Way, Sacramento, CA 95825

    Program Delivery

    • Eligibility: Have an impairment of vision, hearing, speech, memory or mobility
    • Languages: English, Spanish
    • Application Process: Application available online at caconnect.org. Walk-in to Service Center, mail, or fax application once completed
    • Program Fees: Free
    • Required Documents: Application must be signed by medical doctor or an authorized professional

      • Service Area

    • Defined Coverage Area: N/A