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Privacy Policy

Last updated: January 1, 2025

Introduction

211 San Joaquin recognizes the importance of protecting the information we collect from users of our services. Our policy is to use the information we acquire from users for internal purposes only, and we maintain appropriate security measures to keep this information private.

211 takes precautions to secure user information and will not disclose it to third parties for commercial purposes. We comply with state and federal privacy laws.

Information We Collect

Types of Data Collected

  • Personal Data: While using our services, we may collect:
    • Email address
    • First and last name
    • Phone number
    • Mailing address (State, ZIP/Postal Code, City)
  • Usage Data: Collected automatically when using our services, including:
    • IP address
    • Browser type and version
    • Pages visited and time spent
    • Device type and operating system
    • Referring website or source

Account Information

We allow users to create accounts, but we do not store any sensitive personal data. All stored data is https://211sj.org/ and can be found on our website. Account creation is solely for convenience in accessing features within our system.

Location Data

We may collect location information with your permission when using our services, including the mobile app. This data is used to enhance user experience, provide accurate service referrals, and optimize our offerings. You may enable or disable location tracking at any time in your device settings.

How We Use Your Data

  • To provide and maintain our services
  • To manage user accounts and service requests
  • To respond to inquiries and customer support requests
  • To monitor and analyze service performance
  • To improve service efficiency and identify usage trends
  • To send notifications, updates, or promotional information (with opt-out options)
  • To ensure security and prevent unauthorized access

Text Messaging Services

Users can access services via text messaging. From a mobile device, text your ZIP code to 898211 to get started.

Standard messaging and data rates may apply. To opt-out, text STOP at any time. For full terms and privacy policies related to texting, visit:
Prevention Pays Text Privacy Policy.

Cookies & Tracking Technologies

We use cookies to enhance the user experience. These are small data files stored on your device that help improve website functionality, remember user preferences, and analyze site performance.

Third-Party Services

211 San Joaquin uses third-party services for better efficiency. These providers have their own privacy policies:

Security of Your Data

We implement security measures to protect against unauthorized access, alteration, disclosure, or destruction of data. While we strive to safeguard information, no transmission over the internet is 100% secure.

We recommend avoiding sharing sensitive information via email as it may be intercepted.

Children’s Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect or store personally identifiable information from children under 13. If we learn such data has been collected, we will promptly delete it. If you believe we have collected information from a minor, please contact us.

Data Retention

We retain data only as long as necessary for service delivery, compliance with legal obligations, or business operations. Usage data is typically stored for analytical purposes only.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy policies of third-party sites. We encourage users to review each site’s privacy policy before providing personal information.

CAN-SPAM Act Compliance

We comply with the CAN-SPAM Act and agree to:

  • Not use misleading email subjects or sender details
  • Clearly identify promotional content
  • Allow users to unsubscribe from marketing emails
  • Process opt-out requests in a timely manner

Revisions to This Policy

We may revise this Privacy Policy periodically to reflect changes in laws, services, or internal practices. Any updates will be on https://211sj.org/.

Contact Us

If you have any questions about this Privacy Policy, contact us at: