Who We Are
211 is a free, confidential call center available 24/7, connecting San Joaquin County residents to health and human services. Specialists help identify underlying issues and provide access to resources like disaster recovery, housing, health care, and more. It can be reached via phone, text, app, or online, and plays a vital role in addressing community needs and strengthening social services.
What is 211?
211 is an Information & Referral Call Center that connects San Joaquin County residents to health and human service programs in your community. 211 is free and confidential and is available 24 hours a day, 7 days a week. The highly trained Information & Referral Call Specialists are able to assist callers in more than 250 languages.
What Does 211 Do?
211 provides expert, caring help. No matter the situation, the Specialists at 211 listen, identify underlying problems, and connect people in need with resources and services in their community. 211 San Joaquin is a vital resource that connects residents to disaster recovery resources, food, health care, mental health, housing & shelter resources, utility payment assistance, veteran services, child care, and much more.
How to Contact 211
211 can be accessed by calling 2-1-1, by texting your zip code to 898-211, by using the mobile app 211 San Joaquin, or by computer. In 2023 alone, 211 San Joaquin answered over 89,000 phone calls and responded to over 1,400 text messages and emails. These requests aren’t answered by technology, but by real people who live in San Joaquin County.
Why Does 211 Matter?
211 does more than “patch people through” to agencies. Instead, 211 specialists are trained to identify root causes of a client’s problem – and connect them with a wide range of available resources that meet all the underlying needs, not just the one that prompted the call, text or email.
No other program has its “finger on the pulse” of San Joaquin County’s needs. It’s a vital part of our effort to build stronger communities and fight for the health, education, and financial stability of every person in San Joaquin County. 211 makes the social services ecosystem/network more efficient by ensuring people in need are connected to agencies that can help them.