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Enhanced Care Management - 211 San Joaquin | Get Connected. Get Help.

Enhanced Care Management

Agency: KAISER PERMANENTE NORTHERN CALIFORNIA

  • Description:

    Offers care management services to Medi-Cal Kaiser members with complex medical and social needs, supporting care coordination among doctors, specialists, pharmacists, social service providers, and members, and helping find and apply for community services.

    Services include:

    • Regular doctor visits for preventative care when sick
    • Specialty Care Visits
    • Help with housing or shelter
    • Behavioral health and mental health services
    • Substance use disorder treatment
    • Developmental health
    • Oral health (dental)
    • Long-term services and supports (LTSS)
    • Referrals to community resources

    Services covered under ECM include:

    • Outreach and engagement
    • Comprehensive assessment and care management
    • Enhanced coordination of care
    • Health promotion
    • Comprehensive transitional care
    • Member and family support services
    • Coordination and referral to community and social supports

    • Phone:

    Email: National-Media-Relations@kp.org
    Website: https://healthy.kaiserpermanente.org/northern-california/shop-plans/medicaid/calaim-programs

    Program Hours

  • Hours: Mon: 8:30am - 5pm; Tue: 8:30am - 5pm; Wed: 8:30am - 5pm; Thu: 8:30am - 5pm; Fri: 8:30am - 5pm; - (Website accessible at any time Office is closed on New Year's Day, Martin Luther King Jr's Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.)

    • Location(s)

    Manteca - Manteca Medical Center

    • Accessibility: Fully accessible to individuals using mobility aids
    • Address: 1777 West Yosemite Avenue, Manteca, CA 95337

    Tracy - Tracy Medical Center

    • Accessibility: Fully accessible to individuals using mobility aids
    • Address: 2185 West Grant Lane Road, Tracy, CA 95377

    Stockton - Stockton Medical Center

    • Accessibility: Fully accessible to individuals using mobility aids
    • Address: 7373 West Lane , Stockton, CA 95210

    Program Delivery

    • Eligibility: Active Medi-Cal Kaiser member of all ages and one of the following requirements: *Homeless, at risk of losing housing, or fleeing domestic violence *Frequent ER visits or hospital stays *Serious mental illness *Substance use disorder *Recently released from jail or prison within the year *In a nursing facility, or at risk of needing one *Intellectual or developmental disability *Pregnant or recently postpartum within the year *Children and youth in child welfare, California Child Services (CCS), or experiencing homelessness
    • Languages: English and Spanish. Additional languages are provided via a translation service.
    • Application Process: Call or visit website for assistance
    • Program Fees: No fees.
    • Required Documents: Medi-Cal and Kaiser card or number

      • Service Area

    • Defined Coverage Area: San Joaquin County